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Start Using This Killer Feature In Microsoft Teams for Your Business

A Brief Overview on Microsoft Teams Phone System

Microsoft Teams Phone System Features

MS Teams Calling Plans You Can Consider – Microsoft 365 E5 and Microsoft 365 Business Voice

Setting Up Phone System in Your Business – Simple Steps to Follow

Using the MS Teams Phone System

What’s Next?

In 2017, only 50,000 organizations used MS Teams. But during the Covid-19, the number of users, including businesses, skyrocketed. In March 2020, for instance, there were around 44 million active users. It reached 75 million by April.

As we bid farewell to 2020, MS Teams is constantly making a history. According to Microsoft, in quarter 1 of 2021, MS Teams has a whopping 115 million active users per day.

You may wonder why everyone is switching to MS Teams. What makes it different from competitors? While most of its features are similar to Slack, it has a killer feature that sets it apart from the rest – Microsoft Teams phone system.

A Brief Overview on Microsoft Teams Phone System

Microsoft Teams phone system is simply a private branch exchange program built to give everyone PBX capabilities with no expensive and complicated equipment required.

For many years, organizations have invested in PBX hardware to successfully connect to a public-switched telephone network and have a business phone number that people could contact.

With Microsoft Teams phone system, investing in PBX hardware is no longer needed as a PBX program is installed and built-in, helping startups and even large companies save some cash over time.

Before, MS Teams is limited to only VoIP calls in an organization. But with the Microsoft Teams phone system, can bridge voice-over IP calls with the public-switched telephone network with ease/comfort.

Whether you are at home or in the office, the Microsoft Teams phone system enables digital phone services thru your device. But be sure you have installed MS Teams and a stable internet connection for your peace of mind.

Microsoft Teams Phone System Features 

Cloud auto attendants. This allows you to create a menu system that helps callers locate, place, and transfer calls to employees and company departments.

Cloud call queues. You can configure and manage call queues. You can also set up greetings, search for an available agent to handle the next call, etc.

Music on hold. When an external call from the PSTN is on hold, it plays default music.

Call answer or initiate. This lets you answer inbound calls with a click or tap of a button. You can also place an outbound call by clicking your client’s name or dialing the phone number.

Call forwarding options. Businesses can forward calls to voicemail and colleagues, too.

Consultative transfer and transfer a call. Whether you need to leave your office or want to continue the conversation, you can transfer the calls from your Windows PC to your smartphones.

MS Teams Calling Plans You Can Consider – Microsoft 365 E5 and Microsoft 365 Business Voice

Are you on a tight budget, or are you willing to spend more on your productivity suite? Microsoft Office 365 provides different calling plans that best reach your budget.

Microsoft 365 E5 

Microsoft 365 E5 is one of the popular pricing plans of Microsoft’s productivity suite. It combines productivity apps with paramount analytical capabilities, advanced security, and compliance. It is available at $57 per user/month, and it is perfect to organizations with over 300 users.

Microsoft 365 Business Voice 

A fantastic choice for teams with less than 300 users, Microsoft 365 Business Voice includes a domestic calling plan for Canada and the US of 3,000 minutes per user/month. Usually cost $20, it is available with dial-in audio conferencing for 250 users per meeting.

Setting Up Phone System in Your Business – Simple Steps to Follow 

You probably have bought a plan. Now, it is time to set up the Microsoft Teams phone system.

Find out if the MS Teams Phone System is Available in Your Region 

Yes, the MS Teams phone system is not available worldwide. To check if it is available in your country, click here for more information. Do not forget to select your region or country. Also, make sure to examine the list of features and other important details.

Get Phone Numbers for all Your Users 

To get phone numbers for your user, you can use the Teams admin center. If it does not work, transfer your phone numbers from your existing service provider to Office 365 or Microsoft 365.

Remember to use the Add numbers page to acquire or reserve the number you prefer. If you find it tricky, participate in Microsoft Teams training. Or you can contact Microsoft’s customer service for further information.

Get Service Phone Numbers

After getting phone numbers for your users, it is time to search and acquire phone numbers for audio conferencing, call queues, and auto attendants.

Unlike a user phone number, a service phone number has a higher calling capacity your business relatively needs.

Similar to applying for phone numbers, you can get service phone numbers in the Teams admin center. You can also transfer or port your service numbers from your current carrier.

Assign Service Phone Numbers

For Audio Conferencing, go to the Teams admin center. Click meetings to find Conference bridges. Then, follow the prompts. For further details, click here.

Set Up Communications Credit 

Finally, you can now set up Communications Credit for your users to make calls and dial out from a specific audio conference meeting.

If you find the process confusing, leave it to the hands of the expert. While working with a consultant may require extra costs, it is worth it.

Using the MS Teams Phone System

How to make, receive, or transfer calls using Microsoft Teams? Follow the tips below:

Enable Calling Plans and Phone System 

Phone numbers to every user? PSTN services? All of these are available in calling plans. Whether you run a small or mid-sized business, this turnkey solution is suitable for your requirements.

Direct Connect 

Ideal for larger businesses, Direct Connect uses an existing PSTN connection. Likewise, it links Microsoft Teams thru a controller device.

What’s Next? 

Are you tired of your existing productivity suite? Are you planning to switch to a more innovative alternative? Your long wait is over with the MS Teams phone system. It will not only scale communication in an organization but also improve productivity.

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