Tech Blog

Top 5 Outsourced IT Support Tips

Outsourced IT services have gained a significant popularity in the last few years for US businesses large and small. While this is true, it is important to realize that not all IT service providers are created equal. In general, IT support…

What is Cybersecurity Automation?

Cybersecurity automation is the machine-based implementation of security processes that can programmatically detect, analyze, and remediate threats without much manual intervention. This capability is a part of the Security Orchestration,…

AWS Connect vs. Twilio Flex 2021

AWS Connect vs. Twilio is a common comparison that people have to decide between when choosing a cloud-based contact center solution. However, both offerings have various features which make them unique. So it's more of a question of whose…